Payment & Shipping

Payment & Shipping


 What payment methods are accepted? 

  1.  Credit Cards: We accept credit card payments via Paypal, the payment processing platform for online shopping.
  2.  Local direct bank fund transfer via ATM transfer, Internet banking or over the counter cash deposit. Please indicate your name and order number for our reference. Your order will be cancelled if payment is not received within 3 days from date of order.  

Our bank account details are as follows:
Account Name:      VIVOFORM PTE LTD
Bank:                       DBS BANK
Account Number:  003  913851  2


We offer shipping via Singpost Registered Mail for Local Deliveries and International Shipping. 

Postal tracking is available via Singpost tracking system.

Return Policy 

Please note that we only accept returns and exchanges of items based on the following requirements:
  • For returns to be valid, items purchased must be mailed back within 7 days of receipt (14 days for international customers).  All additional shipping fees must be paid by the customers.
  • Returns and exchange are allowed EXCEPT Lighting Products, provided that items to be returned are in good condition with its original tag still intact.
  • Return of sale items are not allowed and all items purchased via our online store, can only be returned online. 
  • Note: All returns are final. 
  • Series have the right to decline returns if above requirements are not met.